Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
I really like this so far. Do I think I needed it- no. But it brings me peace of mind to know my tooth brush is clean. I does what it says it is going to do. The plug thing confuses me because it can run without being plugged In. With that said the reason for four stars is because that light for the timer is sooo bright. I like total darkness when I'm sleeping and it beams from under my closed bathroom door. Other than that it’s holding up well on the wall(I’ve had it for about a month.) will update if it falls off.
Thank you very much! Fully complies with the description. Came without a box, but in a powerful package. Everything works. As in reviews-after the work of the ultraviolet there is a characteristic smell. Plastic to the touch pleasant. Perfect holder for 5 brushes and pulling paste. It's true, it's necessary to set up the tube. Very nice looks in the bathroom. Wire with European plug-short-90 cm. I definitely recommend the store and the goods
Easy to put up. Fits 4 tootbrushes. Small, compact, doesn't take up much space. Wall plug in but did not come with power block, just usb cord. UV light is excellent for killing germs, mold, and bacteria. I love that it holds toothbrushes while not in use and has a cover. My kids loved watching the light and countdown as it sanitized great product!
This was a nice upgrade to my bathroom. I love the clean look and simplicity of use. I've only had it installed for a few days, but I followed the manufacturers clear instructions and attached only the mount for 24 hrs before putting the machine on. It seems like it's holding well. They send an extra adhesive strip in case, but you can always get some heavy duty 3M branded tape for extra stickiness. My only concern is that I can still see the blue light when the cover is closed. I'm afraid of uv exposure, so I just make sure everyone leaves the bathroom while it's disinfecting.
I’ve always wanted a toothbrush sanitizer but this pandemic time made me get one faster as I look for ways to make my home cleaner. This product is well made and sturdy and easy to set up and begin using out of the box. It cleans 4 Brushes at a time and automatically starts cleaning just by closing the cover after you place your toothbrush inside! I love the feeling of security that my toothbrush is clean and sanitized. Great product and strong construction.
This toothbrush holder is simply beautiful! Very happy with buying! We actually used screws to attach it to the wall. I really like the functionality of this UV toothbrush holder. Glad I ordered it.
Super! So quickly delivered, Toothbrush Holder was packed well!!!))) Thank you so much!!!!
superrr.i love the product. the light works great. didn t put it on the wall but i will. looks like a quality Toothbrush Holder. i will put toothpaste to see witch fits...
It is a magnificent device because it helps me keep the whole family's toothbrushes tidy and clean. It is very easy to install on the bathroom wall, it should only be plugged in to start working and disinfect and sterilize up to 4 toothbrushes at the same time using an ultraviolet light
Product seems to work well. I would love to test the reduction of bacterial matter from having toothbrushes exposed on bathroom counter to using the UV sterilizer, but it definitely feels fresh.
It's a rather simple product. It holds your toothbrush. Detects when lids closed, and you manually press the button to disinfect. Battery seems to last about 2 weeks or so. It could use a bigger battery, but for those with a close by plug, this isn't really an issue. Only other thing that would be nice is a sensor to detect when you leave the room so that it can start disinfecting.
I bought this mostly for display purposes, cause toothbrush were just lying willy nilly on the bathroom vanity, so the fact that it also sanitizes is just a bonus. it has an easy install with double sided tape, though I contemplated putting it in the shower with some silicone, because we do brush our teeth in the shower sometimes as well. havent given that a shot yet, but will update if I do.
this product is good. One day I thought it was done (broken) wasn't sterilizing and I was bummed but my 3 yr old decided to tell me she was washing it so it probably had water in it .so couple days later I tried charging it again and it starts to work again I'm very sorry if my last review discourage buyers not to buy but the product Does work and it "broke" because of my child
Saves alot of counter space Also saves alot of toothpaste. I love it
Holder arrived within 2 weeks in perfect condition. Great store. Highly recommend!
Gave em to our adult kids for Christmas and they love it! Easy install, works great, no mess!
Don't know about sanitizing, but the brushes do seem cleaner with this holder. So guess it works.
I like it very much. After installing it I feel my teeth are safer :-)
I love this toothbrush sterilizing kit it looks great and does the job
Very smart, my father likes it very much. My father has always favored electronic products. This bathroom product can also put his razor, NICE.
nicely made and gives the bathroom a bit of futuristic look
was pleasantly surprised with the design
The goods came very well packed, the ultraviolet works.
Very nice toothbrush holder and Sanitation. I was told about how bad it is to have your toothbrushes out in the open in the bathroom so I decided to try this, and so far it is awesome! Very easy to use and install.
This is what I have been looking for, charge the battery and put it back on the wall, no cords, very convenient. My family loves it!
The goods received, packed very well, this product must have a smooth surface to adhere to; unfortunately my bathroom has no such place except the mirror. it can also be screwed into the wall but I am not comfortable with that. I am using the product by laying if flat on the counter top. It works well, but I kinda disappointed with the mounting options.
Used it as a holder - sterilizer for some time, and just recently decided to incert a toothpaste. works great!
This is the best cleaner ever. I use this 2x a day every day for the past 11 days. I used a blue light that detects dirt and grime after and it came clean. This will literally save your toothbrushes and keep them healthy until time to change. Great price. Only takes a few mins and your toothbrushes are clean as a whistle
Everything works. only has not yet figured out how to paste and how to use
Lamp lights feel peculiar smell for this type of lamp, so probably works :)
Installation is simple. Works great! It comes with everything you need to adhere to or mount to a surface available to you. Easy to remove for recharging.
This is first time I have it. Look like very good. Before I always leave my teeth brushed on cup, and and it was dirty after few days. Now I hold my teeth brush on the wall and can kill the gem. I use for a week it looks good.
Best toothbrush sanitizer yet. Sleek, so easy to use. Just wish the charging cord was longer because my outlet is on the opposite side of the room
Ive wanted one of these for awhile. Pretty simple functions. It definitely freed up some space in my medicine cabinet. Satisfied with my purchase.
Everything is well packed. I was worried it would break in the delivery, but all came intact and working.
So far so good its a nice place to store the tooth brushes when not in use
Very cool antibacterial holder. Beautiful design! Holds everyones toothbrush and sanitizes them effortlessly. Great product to save counter space & have a clean toothbrush. Very great product!
Get little device works great is good knowing all the tooth brushes and clean of grems 😁
I love the fact that my toothbrush is not exposed to toilet germs. When u finish brushing just put ur brush in it and press the sanitize button. It sanitizes for 6 min. then turns off until the next time.
Great product, it works perfectly. Toothbrush Holder just as described.
Very fast delivery! It works. It smells nice of ozone in the work of the ultraviolet. Recommend store and goods!