Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
Love this item. We play on the road (not heavily traveled) So easy to pick up and move It is a great workout and gets my heart rate up quickly. The ball returns easily. We prefer racquetball club over a tennis racquet. It a one person game, but we compete as to how many returns we can get in a row. We play when it's only 40 degrees!!
This tennis trainer is just like I had when I was a kid. I recently had a double knee replacement and wanted some upper body exercise. Running and playing real tennis is not for me anymore. However, I got a really good workout from this. I am able to use it on the back patio which is long and I use a racquet ball racquet because of space. This wouldn't be good if you were really training to play tennis because you just smack it as hard as you can, but for a workout or to build strength it's great. I would recommend this to anyone, especially to those who have had knee issues or just want some good upper body workout. I use a fitbit and my heart beat is in the cardio range for this. Very satisfied.
I bought this for my daughter, who is 9, so she could practice in our backyard, this improved her game significantly. This also improved her thinking time and speed. It did not break on us, but I can see how others would complain about this as the string is basically a 12 foot piece of rubber band, same width as the ones used in an office. For the price it does the job its supposed to do and was inexpensive. The other options for similar trainers were ridiculously expensive and received low reviews. All the company would need to do to improve this is just add a more sturdier bungy string instead of a legit rubber band string and there would be less problems. If you need an inexpensive trainer go for this one it works great.
Love my new work out using this drill... don't expect to practice textbook shots like hitting with a partner... this is not going to fill a partner at the other end of the court... this is a super warm up equipment. You will be warmed up before your partner or opponent arrives... You want to vent your frustration or get a good back hand swings or forehand... this is amazing... you will leave sweating in mins compared to half hour hitting with a partner or on the wall...
My husband said it gives you a workout and is an excellent trainer. Very pleased with this purchase. I'm adding to my initial review because I am now hooked on this product. Its not only a great workout, its also FUN! Our tennis game has really improved and we play every day. We warm up using this kit. Eventually the ball/elastic will come off so be sure to order a couple replacement balls. I love playing tennis now and would like to add that this product is great for everyone!
Im used to play a lot of tennis but couldn't find the time to arrange someone to play with lately. I am thrilled I came across this nifty idea. I didn't think it would be that effective but surprisingly works very well! I also love it comes in a little compact case so i can carry it around easily! My neighbors might get annoyed with the sound of me hitting the ball for hours but there isn't a way to prevent that. overall, im very pleased with this purchase.
This has turned out to be an awesome trainer for my son.
Takes a little practice to find just the right length of elastic to let out, as well as the hitting it at the right angle, but once you get the hang of it, you can volley it for quite a while.
I love this - but I have to admit - I bought it for my kids but I use it more often. The kids find it a little tricky to get the rhythm of the bounce back.
Great product & Fast fast shipping
I bought this because my little brother had one and omg I haven’t stopped playing it.
I've always wanted to learn to play tennis,but it's not the easiest sport to learn when you don't have someone to practice with.However,this trainer has become the perfect mate for times when my friends aren't available to practice,or the kids just want to have a little fun.
I actually bought this similar product from another company and after 2 months, I didn't receive it and had to cancel the order. I was hesitant to order this one due to my previous experience. I'm glad I did though! It was easy to assemble and my entire family loves it. I might have to buy an extra one since they are all fighting over to play with this one.
Bought this product for my daughter, was a decent purchase overall. It came without instructions, so she was slightly confused at first.
I was skeptical at first. I wasn't sure that filling this with water would keep it in place with a solid hit...but it does!
Bought this for a vacation with our kids and their cousins. They loved it! Easy to set up and very durable!
This met our need to get some solo practice when we can't get to the courts. I like how you can choose how much string to coil around the base depending on how much space you have and how fast you want the return coming back to you.
Works great. It really doesn't move around when playing. Just what you need for practicing alone!
Daughter has had this for a few months now. Works as expected. She has used it almost every day with no issues. She uses it in the driveway and hits it against the garage door.
It serves the purpose of practice a sport that is very hard to practice alone. I think is practical and very convenient, and the size makes it even better. At first I was skeptical about the functionality, but I really like it. The only thing is that you may want to adjust it while playing since it may not come back when you hit it, other than that is great.
This has turned out to be an awesome trainer for my son. Once you get the hang of it it works great. We’ve used it on the court as well as the driveway. Much more natural feedback than hitting against the wall.
This is great practice tool. I am learning to play tennis(I am a absolute beginner) and I needed a lot of practice to play some of the shots. This works perfectly for me. I have had it for three weeks and have played about 8 rounds of about 30 minutes each. This has held up pretty well during that time.
I love this for swing practice or the day after a long weekend of tennis and just want to stretch out and warm my muscles a bit.
Takes a little practice to find just the right length of elastic to let out, as well as the hitting it at the right angle, but once you get the hang of it, you can volley it for quite a while.
Bought this item for my daughter who recently joined the tennis team. She absolutely loves this item. I was amazed how well the water filled weight anchores the item. This product has lived up to its promises.
This is great tennis trainer I bought it for my 13 year old son to practice tennis when he wasn't able to rally with someone else. He said it was great and it improved his play on the courts .
comes back too fast
Light. Great workout. String gets tangled up from time to time. Adding alone to the base wont hold it. But prefer for the base to move around while playing to aad more rigor to the workout.
Great product, you can get a lot of practice with it and improve your strokes.
It’s great to play tennis alone and but it only helps with just hitting the ball not conditioning
Love this item. I already had one got myself so bought two more for my niece and nephew. They loved it. It's a great way to practice without a partner.
Bought this 2 years ago. Tried it once and chalked it up to a waste of money and stashed it away. Now, in our social distance times, I’m unable to play each morning like usual and been missing my tennis so... gave it another try, and another try and it really is great fun, you just need to get the hang of it. It’s helping me work on a good solid hard hit cause if you hit it soft or frame it, it won’t bounce back correctly.