Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
I bought this when my son was 2 and he loved it, 2 years later the hamster finally died and i just bought him another one so heres everything you need to know! • There is no volume control and the first unit i had was super loud (the second wasnt as bad), i hated it but my son loved it so not much you can do except wait for the batteries to die amd give it some time in between putting new ones in. • Eats through batteries like no ones business. This is very true so plan ahead and just buy rechargeable batteries. • Very durable, with having the first hamster for 2 years im suprised it held up. My son would drop it all the time and play rough with it and still talked up to the end the motor assembly went out a year prior. • Overall im very happy with this purchase i just wish they would turn it down a bit, theres a lot of complaints about this toy but some people seem to be unpleasable.. its a $12 toy if you expect more then stop being cheap and go spend more on another toy/brand.
This is a very popular Toy in the past winter(still undergoing). My friends all bought one and recommended it to me. I bought one for my daughter. When it arrived, my daughter cried because she heard toy speaking. We all laughed because of my daughter’s reaction. But she likes to hug the hamster on the second day, still she doesn’t allow to turn it on. Since the fourth day, she loves the hamster so much, always speaks to it and calls the hamster “good friend”. We knew it, and we are glad that my daughter becomes brave. The only one thing is it needs 3 AAA batteries and the item doesn’t include them
I ordered this as a Christmas gift for my son. Very good item for pretend play and cuddling up to, my son absolutely loved it and takes it everywhere. He likes that whatever you say to the hamster, it repeats it back with a shaking head. Super cute and lots of fun.
I love it! This hamster adorable! Repeats all sounds, can be turned off at any time. My two year old son very loves this hamster
Little hamster toys for my son! When he's going to cry, I'll come out and cry with him! He did not cry! Instead, he kept looking at the hamster! Then the son smiled! That helped me a lot! But sometimes it scared him because the sound made by hamster is loud. Anyway overall good quality this little hamster! Use three AAA batteries! The operation is easy.
I have had so much fun with this hamster, my daughter likes to play with this toy. They work very well and safety for small kids, there are latch and button switch on the bottom.
Just love this toy. Well made. So soft and sweet. Bought it for 2years girl Christmas present, hope she will love it , as I am .
This hamster is a very funny toy for children. I like how it repeats whatever you say. It is pretty small and very easy to carry around. It repeats whatever you say or whatever sound sound you make very clearly just like what you said or what sound you just made. My daughter loves to play with it, she brings it almost everywhere and anywhere she goes.
Pretty nice talking toy. My 3 years old son love it . He always try to talk with it, and treat as a little friend. It has good record system, its voice is high and squeaky. Every time, it repeat what u say, it will move its shoulder. It is so funny. Also, it's hair is soft and comfortable. Just one thing we need to know. The batteries will use fast. So, when u don't want to play. Don't forget turn off power, try to save batteries.
All right, and working properly, the shipment has been super fast. Thank you
So lovely and funny!
All OK
Best thing I ever bought. I bought this for my cats. My husband ended up playong with it instead. Haha
My beautiful grand-daughter, Isla was born in Sept. To me, she is the whole world. I gave her one of these genius toys for Christmas knowing she would need a little time before she grew into it. My son, turns on "Mimi" (hamster's name) recently and Isla's squeals, spits and garbles are bounced back to her. She looks with surprise at Mimi, smiles, then speaks a little more. Soon you have an on-going conversation between Isla and Mimi. It is funny to watch. I will try to add video upon my next visit. Thank you for giving Isla a voice!
This thing is hilarious and mimics every sound
Grandson loves it
Loved it!
Keeps my dog entertained. Barks and goes crazy when it barks back
Perfect my son is happy He has a lot of fun with
Hamster is beautiful, funny shakes and repeats words. Nice toy!
Both my there years old girl and ten months old baby love it.
Super duper cute! My kids love it. It can repeat what ever you said and made them laugh loudly
Bought for my nephew for his birthday. He loved it. Very cute. Thinking of buying another one for myself.
Bought it for my 3-year old boy. He likes it very much!
We ordered these for our niece and nephew who are toddlers and we put batteries in them to make sure they worked. They do. We were laughing so hard we ordered one for ourselves :) They are adorable, funny and very soft. They are great for all ages.
good toy
funny lil thing me and wife love it daughter was scared of it at first now she's a little more warmed up to it but still not too much
It’s simple but hilarious, it’s best with a crowd of friends.
this talking hamster is good,it is small and cute, my kids very happy that receives it.
Besides play, the toy can be adapted for developmental activities. My 7-year-old memorizes addition/subtraction facts with it. My 2-year-old enjoys talking to the hamster, which helps with speech development/language acquisition. This is a great toy! It is thoroughly enjoyed by my children.
we have 3 and we love these stupid things!
Hilarious and adorable! Works great!
This little guy is going to be the life of the X'mas party this Christmas
My niece LOVED IT,
It's super fun. But sometimes the hamster's voice is not intelligible so you have to make sure to speak clearly and it will repeat full sentences and words
Talking hamster is so cute. My whole family laugh so hard.
My dogs absolutely LOVED this hamster! Both my spouse and I have both gotten many laughs from them when we turn this hamster on and have it repeat what we say.
I ordered two of these and I will use one for my dementia patients in the nursing home and the other one I will keep in my office at the hospital. It brings lots of smiles. It will literally repeat everything (your laughter, speech, sounds near it) which makes everyone laugh even more.
I bought one for my granddaughter, who loves everything that has fur, for a Christmas gift. I'm sure that she will love it.
fun, kids love it
I rated only 3 stars on softness, because this toy isn't really meant to be something you "cuddle." It is very soft, but who cares, you know?
This is a must, I stumbled on this by accident as I was searching for a gift. We were all in tears playing with it and we're all mature adults! lol I ordered 2 more because I wanted one for work and one for a gift but my husband told me he also wants to take one to the office!
Construction is very sturdy with solder points covered in glue. This hamster is solidly built. The fur is very soft and it repeats long phrases.
You can't bring this one out and have him start mimicking people without a lot of laughs. So just for the laughter, it's well worth it. But idk if it's the best toy for children. Maybe for the good children, not breaking things, yes.