Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
I’ve owned a little black dress and silver shoes for a long time, but I’ve never had a matching clutch to go with it. I bought this lovely silver clutch to complete my outfit for a business event. It’s a classic look with enough inside storage for the evening (lipstick, credit cards, money), but it won’t hold my large iPhone. It’s shiny but not overly so, which is tasteful for me. It can be carried in-hand or over the shoulder because it has a fine link chain strap that fits inside the clutch or comes outside. I like it very much. If it gets a little dirty, you can wipe if off with a mild soap solution.
This clutch was perfect for my christmas party outfit. I hold a lot and was still small enough that it never got in the way. I had my phone, lipstick, chapstick, inhaler, and a few other random small bits and still had enough room.
I recently purchased this purse for a wedding I am attending tonight. It matches my shoes perfectly (purchased at a separate time/place). The quality is very good and I look forward to many years of use with this evening bag. I would recommend this bag to anyone that is thinking about purchasing it.
This is a nice bag for an evening event. The silver is a nice match for the shoes. It is sparkly but doesn't seem to have glitter that will shed. It is a stiffer bag and it seems like it will hold everything necessary for the evening event. The snap clasp seems sturdy.
I bought two purses for a wedding and decided to go with the dark navy. But this purse is so pretty that I'm sure I will use it for another occasion so I am definitely keeping it. The silver is very nice, not too flashy. I like that you can carry it as a clutch or over-the-shoulder. Highly recommend!
I haven’t used it yet but it looks exactly like the picture so that’s good. The size is as expected. When you touch it a little of the glittery stuff comes off on hands but that’s not an big issue for me
So pretty! Exactly as pictured and looks perfect with my dress and other accessories for my son's upcoming wedding. I don't normally like to carry a purse so this works great for carrying just the essentials. Cell phone, keys, lipstick, etc. I'm sure I'll be asked to carry husband's keys and wallet as well ;D and they will fit fine.
It’s very pretty. But smaller than i expected. Couldn’t fit my iPhone 8 Plus.
This was a perfect clutch for cocktail attire events, weddings and just a fancy night out. The chain was long enough but not too long. High quality made, the glitter/sparkle did not wear off at all and the chain is of great quality. It fit all the things I needed to bring with me including my cell phone.
I got this for my daughter to go with her gold prom dress. It is lovely. It fit her phone, lipstick, money, tissues, makeup wipes, and gum. She will definitely use this again. You can’t get anything this nice for this price anywhere else.
This purse is gorgeous! I am so glad I purchased this at the last minute for my daughters wedding! It held my lipstick, glasses and Iphone. I took the chain off as I didn’t want it to stand out. The material was soft on the outside. I highly recommend
I purchased gold n silver for up coming holiday gatherings, dates, and events. I am pleased, not for every use, but perfect for special occasion. Fyi the chain is optional, can be removed for a clutch only look.
Where do I start, the price is nothing less than value, the look is perfect for the outfit and shoes she bought, and finally the quality made her so happy. thanks for getting her in like no time flat. Love your product.
I haven't used this yet but it seems like it will be the perfect size for weddings I'm attending this summer. I think for the cost, it's a very good deal and exactly what I need. I may end up with a little bit of glitter on me but I don't think that will be a problem!
Perfect “small but functional” accessory for my black tie evening event. It holds my iPhone, money, cards, and makeup items. It came well packaged and in perfect condition. The gold sparkle finish doesn’t rub off and it is very elegant/high quality looking for the inexpensive price tag.
Looks even better than the pics and worked fine for the look / event I ordered it for. My phone didn't fit in when I had a few cosmetics already inside but meh... Not that big of an issue. Has a bit of a chemical scent but you can't smell it unless you put the purse literally under your nose so it wasn't a problem.
I bought this purse for my daughter's sr prom this year and she loves it! It is darling for this event and I am sure will be used again at similar events. Made very well. Highly recommend!
Looked everywhere for something similar, prices locally were 20+ for same bag. Great deal, used it for formal night on a cruise, held cellphone, room key and lipstick no problem
Perfect for the price! It matches the shoes that I’m going to wear for a wedding. I’m not going to use the band though since it looks cheap!
Like the quality and packaging. Came in excellent and protected condition. Price reasonable and high quality. Better than store bought!
Very nice for the price. Got this to match my daughters dress for her formal. She carried small slippers in case her feet started to hurt from wearing heels.
I love this clutch! It is so elegant. The gold color is just right and the gold chain is just the right length. It is perfect for an evening out or a wedding.
My wife ordered it for upcoming wedding. It looks nice and she says it has good amount of room for basic necessities
I am so happy with this bag ! I’m matches my shoes to the tee . I bought the silver one . It’s roomy for your phone wallet and cigarettes (yuck )
This is an inexpensive clutch that does not look that way in hand. Looks like 5x the cost! Buy if the silver works for you.
This is so cute. I do get a cardboard vibe from it but its perfect for the night I plan to use it for. Does not shed
I purchased for my sons wedding coming up. I think it goes well with my dress and shoes.
Beautiful and practical! We went on a cruise and my mom took the purse with her to dinner. Went nicely with her attire.
This store is awesome. you won't find brand new anywhere else for such a modest price, I guess.
I really appreciate customer service, thanks for answering all my questions! Item arrived as I was promised! Thanks so much!
Great size for a few items. Had my phone, lipstick, lotion, debit card and ID in here comfortably. Just a cute silver bag.
The store is the most awesome place where can I buy and have no doubts over its quality or condition
As beautiful as pictured. Big enough for my phone, lipgloss, keys & ID. I am happy with my selection. Might order gold too.
Lovely clutch, as described! Daughter used for her prom day and it was perfect! Very lightweight and pretty! Very happy with purchase!
Great clutch for such a good price! Totally satisfied with the order, no complaints! Thanks to the store!
thanks! I ordered about 2 weeks ago and it's already arrived. Quality is as described. Will order again.
Can't even compare with anything else - too cool! Thanks to the seller