Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
I am incredibly happy with the product. A slight smell, maybe of vinegar? But I’m sure after washing it will be gone. They are a good size, I can’t wait to use them!
WoW bravo store! I recommend 200% product arrived in 10 days!!!!!! Miracle! I did the test with water on the three I bought and none leaks! I love them! I wish they were bigger but it's perfect too! I will buy again for sure!
I got a small little thank you card with my purchase so i just want to leave an honest review. i’m about to wash all of them so I did a leak test with a video and it help up! The price of these compared to some of the other brands is amazing. they are the SAME size as the ZipLock Gallon sized brand, but these are so much better quality, they are safer for hot foods, they’re freezer and fridge safe, but most importantly they’re safer for the environment for those of use who just don’t want to give up out bags. the seal is so strong! I’m about to purchase the small ones now ! I’m so happy i found you guys !
Would be perfect if it was heat proof. Looks stylish. Not clunky. They do have a bit of a tint so it can be hard to distinguish between similar items from far away.
I have bought these before for my husband's lunch and trust me they have been abused but they hold up wonderfully. I bought more because after a year my husband has managed to lose most of the ones we had but as far as performance they did great. No holes, zip close works perfect still and easy to clean I love that they fit even his big sandwich slices (pepperidge farms hearty white slices) I added a picture of an average size banana again all 3 sizes for comparison.
The bags are more beautiful than the old ones I purchased before. The zipper is redesigned and is much easier to open and close. The leakproof performance is excellent as always. I use them to pack sandwiches and snacks for my kids and store producers in fridge. I also find that the snack bag size is great for storing travel items. There're so many ways to use these bags, I'm glad that they have 12 pcs in one set. I know that the bags are not dishwasher safe, so I just hand wash and then put it on top of a glass to dry. I try avoid storing oily liquid or food in it, that makes the cleaning much more simple. I'm planning to buy a second set because these bags are DEFINITELY worth it.
We didn't even know that silicone bags existed until we read an article about them. So we bought these based on price and variety of bag sizes. Now as far as food bags go these are expensive compared to the plastic types. However, if you are reading this you are probably concerned about the amount of plastic already in the environment so there is a massive benefit to buying reusable bags. We did wash out our plastic bags but we were a little concerned with how much plastic was leeching into our food on successive uses. And too many times, even on new bags, we would notice a hole in a corner or leaking at the seams. Not so with these silicone bags. They are REALLY thick! Although we have only had them for a short time they seem like they will be very durable and we're not worried about them getting beat up in a cooler full of ice and other stuff. They have a double ziplock so they should be liquid and air tight. So far we are very pleased and we're happy to be keeping even more plastic out of our ecosystems and food systems.
If you’re looking to be more sustainable and less wasteful these are a great way to go. I’ve ordered a few from other sellers and these definitely gave me far more bang for my buck. Not only is the product well made but it came with a lovely note from the company explaining their beliefs on reducing plastic waste and thanking me for my business. It was a warm feeling to buy a product from a company that has the same hopes as I do for reducing plastic waste and to get an included message thanking me for my business as well. These also feel nicer to me than others I’ve ordered before and the sizes were perfect, I went with the biggest bundle they offered. The seal on the bags are definitely well made and I doubt and snacks will manage to escape these bags. I tested their ability to retain liquids as well while I was washing them just for the heck of it and boy howdy let me tell you what, when these things are closed, they are not playing around with keeping their contents contained. The only issue I had, which really isn’t an issue at all was they are hard for me to open sometimes because of how good their seal is. But I have bad hands so even regular store bought bags were difficult for me sometimes. Long story short I am thoroughly satisfied with my purchase and will definitely be recommending these to some of my other eco conscious friends. 10/10 would buy again.
love them. they are great!
arrived much earlier than expected. size, color as mentioned. really leak-proof
Exactly as expected. Works just fine for packed lunch, and also reusable.
Exactly as expected! Now I always have home-made snacks with me. Wish they were bigger.
Excellent product! Really happy with the purchase! Recommend!!
They are really sturdy and look like they will hold up well through multiple uses and washes.
I like the product- my only complaint is it’s not easy to open. No way my 8yo can open it for school snacks. I struggle as it is! I wish companies would make an easy-open tab or something.
Awesome
Super fast delivered, tested with water and does not leak. Product such as description.
This is my second order of these bags, they work really well to replace ziploc bags and they get a lot of use and are very easy to clean.
Very satisfied. My order came in 2 weeks versus 3. The bags are clean, and seem durable.
good material as far as I can see. fast delivery
everything came in, some bags were great, one had a very weak lock, but overall it's okay - I just won't put anything leaky in that one.
I like these but I don’t love them. The hand washing is a bit tedious. Plastic baggies are great because they are easy and then you toss them no fuss, this just feels less convenient. These have held up now for 6 months. I have no real complaint, guess I just don’t like reusable plastic bags.
Perfect! Just as description and pictures.
Thought I ordered 4 medium got large ones. But except for the size, nice bags.
Everything is perfect. Fast shipping.
I was very happy with these bags, more than I had anticipated. They were a lot cheaper than the other bags that were wider too. Super easy to open and store content. also super easy to clean. I would recommend this product to other buyers for sure.
My order arrived very quickly. Use them all the time, all the sizes are great, can put them in fridge or freezer.
Product looks good, material feels nice and sturdy. I tried to fill it with water and it is 100% sealed, even when I shake it nothing comes out Surprisingly good!
Product as described. Shipping was fast. Thank you!!
Love these bags. They seal well and shipped quickly. Will be ordering more soon.
Very good.
Products look really great, washed well and will use soon.
The material looks tough and seals very well, I hope they last long and don't hold smells.
Good bags. Exactly as big as the description. Beautiful solid material. Am delighted with it. Thanks!
Great! Have used and washed a few times. A bit hard to dry, also keeps the washing soap smell for a awhile, so mak sure to rinse well.
Good product