Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
The peek a boo bear was an adorable addition to my 6 month old's collection of stuffed animals. The game of peek a boo is one of her favorites but, she is quite the aggressor LOL. She no longer wished to play the game with the bear and decided she wanted his blanket. Mr. Bear went to cover his eyes and my 6 month snatched his blanket from detaching it from one of his cute unsuspecting paws. It's an easy fix. The voice over is so precious. It would be awesome if there was an option to order the bear with your child's name in place of "baby." I'd definitely order this product for future babies in my family. It's a keeper. Thank you for producing an adorable keepsake!!
The bear is adorable. Its soft and does not shed. Because of the movement of the arms I did not let my 9 month old great grandson play with it unassisted. The bear is not fragile but would not hold up to a 9 month olds play. We did have so much fun with it playing together. The voice and sayings are so so cute. It made my grandson giggle and giggle.
I purchased this for my Great-Granddaughter and it was PERFECT!!!! Not only did she love this Bear, everyone in the family got a real kick out of it and it had all of us laughing for hours! I recommend this product for everyone with a small child in their life.....the mouth movement with the talking and that adorable giggle is absolutely the most precious I have ever seen.
I purchased this for daughter's baby shower celebrating her triplets (born this week, everyone is doing great). Everyone passed this bear around to play with it. The babies will love it.
We bought this for a baby gift. We love it and the parents loved it!! It does exactly as described. Very soft. Bear actually raises the blanket to do the peek a boo!. Would highly recommend.
So cute! If you are looking for the perfect gift for a baby shower or first birthday or first Christmas definitely go with this Teddy! He will amuse you upon arrival even before amusing the baby!
I bought this for my granddaughter's baby shower. HE WAS THE HIT OF THE PARTY!!! EVERYONE WANTED TO SEE HIM, SO HE GOT PASSED AROUND. You press his foot and he raises his arms and says PEEK-A-BOO. This is definitely a great quality product
I am a professionals childrens photographer for private preschools. Found this toy and absolutely love it. Children who came in crying stopped immediately once the Peekaboo. This toy does calm .. it is sturdy .. has a smoothing voice. Would recommend.
This is such an adorable bear. The peek a boo movement with the blanket is super cute. I wish this had a video to show how the bear plays peek a boo. Had I seen the video, I definitely would've ordered two or three all at once.
Such a cute bear. My granddaughter loves it! The only problem is she wants to reach for the arms and I’m afraid the mechanism will break so she can only watch. Hard to stay away from such a cute lovable bear, I guess.
This bear is the most adorable of all the plush toys that we have. This catches attention of my 1 year old each time when it plays. Not only babies, my Dad and Mom are amazed by the lip movement and cute peek-a-boo action of the bear!!
We bought this for our infant son and then bought another one five years later to give as a gift. It’s cute and has a sweet voice.
The soft fur on this bear is indescribable. Bought for my 15 month old granddaughter. She was so intrigued with it, and giggled when the bear giggled. My daughter in law said she carried it off to watch it alone. She said she could hear the bear giggle and my granddaughter giggle. Well worth the money!
OMG My grandson, who is 10 months old now, can't get enough of this little bear. All he wants if for us to let him play until the batteries give up. But thats ok. The sound of his giggles and that over powering smile is well worth the price of the constant " Hello Baby, lets play peek a boo.".
My 8 month old grandson loves this Peekaboo Teddy. The voice is cute and fun, not scary. The arms are in complete sync with playing the peekaboo game. I love listening to my grandson laugh. My daughter said this is his favourite gift! I am so happy with how cute this bear is and the quality of this toy!
This bear was purchased as a gift for my year-old great grandchild. I must say he didn’t react like the commercials of the belly-laughing babies, but he liked it and is hopefully enjoying it more now that all of the craziness is over. It’s an adorable bear...very soft and cute! I would recommend it!
It took a while, but now my baby LOVES this bear.
There’s nothing to not like about this teddy bear is so sweet and cuddle he looking so soft and very fun to play with it was for my grandson for Christmas last year he absolutely loves it I love it so much I was ready to buy me one LOL I think maybe one day I will
I got it to give at a baby shower. Baby can’t play with this bear. I kept mine on a shelf easily seen by the baby once learning peekaboo. The bear has a sweet kiddie voice, says a few things while lifting the blanket in front of his face. A friend let his toddler play with HIS bear but he wanted to lift the arms himself and that throws off the timing of the talk and peekaboo action. The whole point is for the bear to get the child to try to peekaboo with him.
It is the good size, the fur is super soft.
This is the most CUTEST THING EVER!!! I wanted to get this for myself but decided to give it to my niece. This is so adorable, it makes anyone want to go "AWW" it's so plushy, the voice is so playful and cute.
I bought the Peekaboo teddy bear as a gift for my soon to be 1 year old niece. It arrived on time and was packaged well. But the batteries weren't included for some reason, so I had to insert them myself.
This bear is just too cute for words. I bought it for my 95 year old mother who has dementia and aphasia. She laughs and smiles every time we turn it on. It really has a relatively large vocabulary, It is just so nice to find something that gives her joy and makes her smile and laugh.
This item is brilliant for any little one!!
Our granddaughter loves it
A good gift if your child loves the game peek a boo
Brought for my daughters 1st birthday she's not sure about it but loves how soft it is
I received the Peek-a-boo Bear as a gift for my son which we loved; The toy is perfect!
Cutest first teddy bear I have ever seen. I want one for myself!!!!!!
What a precious gift to give at a baby shower!! My husband and I have watched and listened to this little guy several times because he’s so cute. We can’t wait to see our new grandson enjoy it.
Bought this for my granddaughter, it's funny and cute.
Peek A Boo is every babies favourite and this great little kept our one year old granddaughter laughing for hours. Bit heavy on batteries as they don't seem to last long.