Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
I just got this and only used it once. It worked very well. After my first use I realized some the thicker hairs might need tweezed before use next time. Will take a little practice to be a pro at it but so far I’m pleased with the way it cuts and trims. I was a little skeptical but it did just what it’s advertised to do.
This item works great according to my wife. It's easy to manage and control. My wife's eyebrows has never looked better. I even gave it a try by using it to remove unwanted hair in my nose and ears. It worked great. It's also extremely easy to clean. The given price was great and well spent
Great product! I bought two - 1 for me and 1 for my teenage daughter. She wasn’t too sure about it when she saw it but actually told me it was pretty nice. Looking to save money by letting us not having to go get our eyebrows waxed every two weeks. Now we can actually do them ourselves at home, in the car, wherever whenever. And being rechargeable we don’t have to keep buying batteries. Highly recommend.
Great product for tweezing eyebrows. it's great! Small, practical!
Looks as described, I didn't use it yet
Quality corresponds to the price. Works without problems and complaints.
At first I wasn't really getting anywhere, but once I read the instructions and used the circular motion they suggest, it was better. Not the easiest task but it gets the job done.
Satisfied with the purchase, recommend
Consistent with the description, recommend goods.
Very good, takes the hair very well. The pen very warm and light is very weak. The store sent very fast
Exact product to the description. Product identical to the tele-purchase for less expensive.
It's okay, you have to really press on your skin to get as much hair off. Doesnt get everything.
Beautiful stylish thing. But it seems to shave, does not pull the hairs. Thanks to the store.
I really like this! It is gentle on your skin and trims unwanted hair fromeyebrows and face very well!I think a lot of woman complain about these trimmers because they assume they should shave all hair but if they done that you
Good! Charged. Turned on-works. Looks good.
Excellent trimmer, shrubs small hairs, I recommend to everyone, USB cable works
It does what it says it will do, the only reason I give it 4 stars instead of 5 is because you do have to go over an area a few times to remove the hair if it isn’t long enough. This will definitely save you money on eyebrow waxes or threading. I suppose if you have very coarse hair this will not work well, which may be the reason for the mixed reviews. I recommend letting the hair grow in a bit for easier removal and so you don’t get ingrown hairs. I’m happy with this purchase!
The parcel went long! But I got what I wanted and expected. Works fine!
I already got the item very beautiful and it comes in good condition thanks to the store
Very good trimmer, painlessly, the instruction is attached. The store sent quickly, thanks. Recommend.
Just a Dream! Works fine and carefully! Thank you!
It’s not bad. It does work but you have to be patient. I use this product to clean my eyebrows and it works well. I love the light feature, that was a nice touch. A bit loud, but love the travel size. I stick in my purse and it just looks like a lipstick
Works well. But I thought that I would pluck and not shave, it was my fault, I read it wrong.
My goal is to allow my brows grow back. I stopped waxing and plucking them. This device allows me to clean up my brows so painless and effortless.
Super easy to use for a quick touch up anytime. I had this for less than a month and keep it in my purse (for whenever I find myself in good lighting!) I often don't have time to drive to the salon and wait for an eyebrow wax, so this product is perfect to shape up eyebrows or unwanted facial hair in between visits. Unlike tweezers, it's totally pain free and only takes seconds. Be productive while sitting in the pharmacy drive through line!!
LOVE!! I was skeptical honestly. I hate going to get my eyebrows done. I did my eyebrows! I obviously went by the last shape but easily dont need to go now. I wish i did before and after. I dont have any experience in this ay all. So easy!
Very light. Compact, convenient to hold. Shaves well. Comes with a drawstring for charging and a cleaning brush. At the moment the purchase is satisfied.
I gave them out as a gift. It's a great trimmer. This little product is painless and easy to shape your eyebrows too. It does not pull your hair either and cut very smoothly. It's so compact and portable.
I was hoping this would work for getting more of those fine hairs below the eyebrows. It takes quite a bit of over & over the same spot but eventually works. Just be sure to keep your skin tight. I let go & the razor grabbed the skin on my eyelid crease. Got a nice scab & puffy eye.
Very effective in removing unwanted facial hair! And compact enough to fit in my purse, so it’s perfect for travel!! I love that it’s rechargeable, it’s so much more convenient
One of the best product for such an amazing price. This can rescue you from your last minute eyebrow emergencies. Now I can visit Salon for my eyebrows just once in a month and maintain the beautiful shape as long as I want. Also it’s not painful like plucking eyebrows with tweezers.
Never need to use tweezers again! I already have my daughter and granddaughter using one. My best friend should receive her’s Monday. They love it! It is extremely rare that I recommend anything to a family member for obvious reasons. It is great for those nearly colorless hairs that I cannot pluck. I recommend getting your brows “done” if you are concerned about this amazing tool so you can just keep the shape forever yourself. So fast and quick. Love this.
It works great, is easy to clean, and you barely have to charge it for it to work just fine (morning rush and all). My one complaint is that I haven’t figured out a way to turn off the little light around the head of the razor. When I am looking in the mirror to do my eyebrows, the light washes everything out and it’s actually hard to see sometimes. Nothing bad has ever happened (with bushman eyebrows, I go slow lol) but it would be nice to just turn that off sometimes *shrug*.
It’s a little hard to use! You have to really work the area back and forth to remove hair in order to shape your eyebrows. The demo makes it look like an eraser that works with one stroke across a section- not quite true. But it is faster than tweezing.
I love this hair remover! This is my second order. I bought it for my eyebrows, I hate plucking them, it's so painful. My 13 year old daughter also struggles with some hair above her lips, so I wanted to find something safe and pain free for her. This was it. It leaves the skin very soft after using it, and it lasts 2 or 3 weeks. I liked it so much I got one for my mom.
Great product for eyebrows. The product does all it says it can do. Earlier I used to go to some salon for eyebrows but now it saves my time and money. Really great product.
Love this device! Got it two days ago and already used it three times, including once on my husband to remove nostril hair and ear hair. Painless, fast, works like a charm! Built-in light is amazing - wow! Light is what makes all the difference as usually it's so hard to see what you are doing. My eyebrows are looking 100% now, too - very clean, precise work! Love the charging cord that comes with the tool. I think I will get a few more as stocking stuffers for Christmas - highly recommend!!
This was great for precision shaping/shaving. It’s loud and ugly but great for low maintenance grooming. It’s an electric shaver so it works best if you make mini circles and go over the same place a couple times so all the hairs can get into the little slots on the head of the device to get cut. With this I can skip tweezers and a blow blade.
This little instrument works exactly as described and has been a great tool in my weekly vanity care. I'm not sure why I never invested in a product like this before, but I'm happy that I eventually did. This eyebrow care tool does make my weekly brow maintenance a faster and more accurate chore. I cut down half the time needed to tame my beasts, and you can also use this device on other areas of the face. Pretty convenient! Size and weight feels good while handling, battery is reasonable, small enough to pack in a makeup bag, and rechargeable. I enjoy this product and hope this little brow shaper holds up in the test of time and use.