Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
My 8 year old used some birthday money to purchase this product. I saw one review that recommended NOT TO OVER INFLATE the ball. We followed that advice and have had my 8 year old daughter, her 9 and 5 year brothers and every kid that comes over, playing with this thing for the last 10 days! So far we have only had fun with it. They sit on it, jump on it, launch one another from it, etc. We don't take it outside, hoping to avoid punctures. The key seems to be NOT TO OVER INFLATE. The bubble ball should be "squishy" and pliable. If you place a hand on each side of the ball, you should be able to press your palms together with some, but not too much resistance. This recommendation is based on our family's experience. I hope that it helps.
My toddler son LOVES this thing! I do have to add that the pump absolutely does not work..I was so sad to think our wubble wasn't inflating because it had a hole or leak.. until I left the valve in it, disconnected the pump, and blew it up the rest of the way with my lungs.. (take a second to push your tongue in the valve for breaks so you don't pass out) then once we got it blown up the rest of the way the pump went in the trash. Otherwise great product! My son just has a blast with it, such a simple way to have a TON of fun! He also has a fuzzy wubble, and that's been great, too.
As other customers have said if using as a water balloon battle. Not so much fun. However have your kids bring them to the pool and watch the fun. Kids from 1-20 couldn't wait to get their hands on one. Kids have so much fun! The blue ones is hard to see in pool nut that seems to add to the fun.
these are soooo fun!! Got them for a pool party & they were a hit! Definately will be my go-to gift for birthday parties this summer! Very easy to fill too, a few popped but the kids filled them waaaaay too full ~ came with 8 balloons 🙂
I love these… my 6 year old can fill them even. There is very little mess. They can get holes in them, but ours have lasted and lasted. You can even set them in a bucket of water and they will fill up “some.”
Super cool. My kids hate regular water balloons because I make them pick up every piece of rubber left afterwards. These allow the fun of water balloons without the environmental impact. They feel like breast implants before you fill them. The outside is soft and they are easy to refill.
These were the favorite pool toy of the season for my five-year-old, three-year-old and one-year-old. Older kids wanted to borrow them in the pool too. There are lots of fun and I will be getting them again next year. Great gift idea too!
We get these every year my kids use them to the max… they have the most fun playing with them in the pool. They are always a hit at parties and as gifts! They do break but usually after my kids overload them with water and float on them in the pool for hours!!
I first saw these when a YouTuber demoed them and I though they'd be fun for my teenage boys. They are indeed reusable, and self sealing. No more picking up tiny pieces of water balloons from all over the yard. These are incredibly durable!
Bought these for my grandkids that were coming to visit me and they have been a hit with all of them, ages 5 - 11. They hold up well to various fills and stretches. Today my grandsons took them to the beach and everyone passing by wanted to know what they were. Great fun!
My six-year-old daughter loves this thing. We've been playing with it outside for a good 30 minutes and it has not popped yet. Very very good toy.
My son got this for his birthday, so far so good! I wonder if people have issues with tears because they overfill it? It's been on grass, rocks, cement... No problem!
Kids love for the pool!! The are reusable water balloons. They expand to get HUGE!! They’re a hit every summer!! I replace each year because they get ‘gummy’ over winter.
All the kids at the neighborhood pool loved to play with it. Hours of fun! Beware that they do tear relatively easily!
The ball was stronger than I expected. My grandson and his brother and sister are giving it a good workout. The ball is providing hours of fun. I am very happy with this ball.
My grandson loves it! It was a gift as he kept asking for them and he’s been having tons of fun with them.
Fun, durable product! Highly recommend for any age! We used them heavily last summer as they are reusable so we bought some more this year!!
Very fun my grandson and I love them we use w water or just blow them up
this is the only thing my grandson asked me for as a birthday gift! he loved them!!
Great price, we know the product from the summer. Fun idea, both 2 yr old and 8 yr old like them.
My son loves to play with these. They have a very intriguing feel. Easy to use and reuse.
These are a lot of fun. The more you use them, the more they wear and rip. Tears occur at the seams near the top.
Super fun!!! Ours is still in action since X-mas morning! We've refilled with air once, after about 3 weeks. 4 stars instead of 5 because blowing it up the first time is tricky. The trick is using plenty of the "grease" they include and pushing the pump in farther than you think it should go. You think you are popping a hole in it, but really you need to get all the way through and puncture the "belly button" in order to inflate. Otherwise the air goes nowhere. Good times. Dust sticks to it, so after a while it gets a little funky, but lots of fun. We keep it indoors.
Ok, I'm giving this 4 stars because I knew what I was getting from reading reviews, my little girl wanted it. Knowing that it wouldn't last I did get her 2 more from another store. So the outcome. We went camping & brought it with us. The ball lasted about a half hour, then it went in the garbage. A lot of small holes all over it. The other 2 was for when we got home. They didn't last very long either. But the short time she got to play with it, she had a blast.
Delivered in good condition. Beautiful color!
The bubble toy is pretty strong. 2 of my nephews and 2 of their friends were jumping on it and tossing it around for hours. It did finally get a hole in it, which we will patch and see if it still works. We found it to be a pretty good quality and ordered one for our friends' boys, who just turned 9. They are excited to try it
It was fun to play with. After about 5 days it started to deflate which may have been from not inflating it the right way. Instructions were not clear on how to remove the pump.
Got one for my son. It popped. Returned it for another. It popped. I think I’m done with this game lol
Fun while it lasted. It had a hole within the first 3 hours. Patched the hole and it was played with for another day. Wish it would hold up a little better.
This bubble ball provides endless hours of play and excitement for all ages. I purchased it for our 9 yr. old granddaughter. She plays with it all the time and keeps it in a safe place. She plays inside and outside with it. It's a has a nice feel to it and is very buoyant.
The ball is amazing. The one I got had a hole in it straight out of the package. Rather than go through the trouble to return it I just got a new one from a local store and kept the pump out of this one. It is so much fun. My kids love it. They sit on it, throw it, kick it, etc. It's light and squishy.
My grandson loved it
kids are thrilled.
Everything worked and my granddaughter was very happy with this toy.
Arrived on time and neatly packed. An absolute hit. This ball inflates and deflates for easy storage. Love it.
Nice stuff! Recommend this