Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
Very fast delivery, I’m super satisfied. I received my product and immediately started to use it. I wanted something that I can use for a day trip I have planned. I have been playing with it the last few days and am really excited to use it for my trip. Glad I bought it and would definitely gift it to a friend or family member who likes photography. I really liked that I could change the view, meaning that I could modify the field of view with just a few twists. It works on our Apple, LG G8, and Samsung Galaxy S7 phones.
This set of phone camera lenses is absolutely mind-blowing! I have been lugging a very heavy Nikon DSLR camera for years on our backpacking and road trips. With these high-powered quality lenses for my cell phone, I no longer have to carry my bulky camera and still have high definition pictures. The clarity of my pictures when using these lenses are also stellar with zero distortion. The 20x zoom telephoto lens that I can use for concerts as well. So glad I can take this lens set everywhere, so I won't need to carry my Nikon anymore when I backpack and travel. Great product!
This lens is great. I didn't think the telephoto lens would work very well but I was wrong. as you can see from the building that I took a picture of, you can clearly see the street number "200" but the next picture is the same picture without the lens. Without the telephoto lens you cant even really tell that there are numbers. I am terrible at taking pictures (as you can see) but I am trying to learn more. It was a little hard at the beginning to get things into focus but if you follow all the directions the pictures turn out great! Overall I would recommend this HD20x Zoom to a friend!
My phone takes pretty good pictures and it even lets me zoom in pretty far, but the digital zoom on my phone always comes with a blur or a grainy picture. I bought this Zoom for the telephoto lens hoping that it would give me better quality. It really does! The optical zoom with the lens not only increases the zoom capabilities, but the quality is much, much better and a shot taken using the phone with lens is amazingly better than the same shot taken with just the phone.
Works great. I’m impressed! The telephoto lens brings far away photos in really close. See the pictures. The telephoto lens has a focus adjustment ring. You can also use the telephoto lens separately as a telescope when you attach the rubber eye piece.
I have to say that for the price, I’m pretty impressed with these. I bought them because I was teaching a summer class on digital photography — specifically using cell phones — to high school students. I wanted them to show them different types of lenses and the kind of accessories available for them to improve their photography. The zoom lens goes pretty far but you’re going to get some distortion and purple artifacts around the edges of things in your photo. But that happens with all cheap lens and I didn’t expect this to compete with a good zoom lens.
This is the most amazing gift I've ever bought myself. I use this DAILY for taking pictures of everfything in my yard. It has a surprisingly good distance range. I have a Galaxy s8 and its perfect for that. I love this. Everyone is getting one for Christmas!
got this product because I was going to be taking photos of an abandoned hospital and didn’t want to lug my regular digital camera. I am so glad I got this, it’s so easy to use and the photos come out amazing. The zoom feature works without any grain or blur on the photos. If your into photography and sometimes just don’t want to lug your camera, I would recommend this lens kit. It’s super lightweight and compact which makes it so easy to always have on you. I am very happy with this purchase and will definitely recommend this to my friends.
I have to admit, I was skeptical this was anything more than a toy, but I'm actually pretty impressed with the results. It's a bit difficult to get perfectly centered over the phone lens, but once it is in place, and the bracket is tightened up, it stays. Came in a nice box!
Not so easy to use. Requires complete stillness, so I had to go buy a tripod. Not as good as advertised.
This product provides a good solution to those that want to step up not only their Instagram game but get different angles and FOVs for better photography
For a Old Guy with somewhat Shaky Hands it is Hard to Use.....Wish it had a Image Stabilizer....But
love it very cool.it take amazing photo like professtional camera .really like this lens. I wanted something that I could use to take pictures of deer in our field and things of the like and it works for that
it’s really amazing that you can get a decent telephoto lens add-on that works with any smartphone for that price. Everything works well and the value can’t be beat. The time to get the telephoto lens set up is minimum, so you won't miss a photo opportunity, always ready to go.
Ok I’m a photography enthusiast and thought hey I’ll buy this just for fun. After I’ve used it for a while I can definitely say that I have grossly underestimated its capabilities. The quality is perfect!
If you are really serious about taking good photos with your phone, it helps to get some additional lenses. And while these are not professional quality, they are fun and you can get some good photos with them.
My girlfriend loves using these with her iPhone. She had a clip from another lens set and set up the two lenses she used the most so she could quickly swap the lenses depending on what she was photographing. The little case is great as it protects the lenses when not in use and she doesn't need to worry about them getting damaged inside her pack.
Touch hard to line up just right to view
I was unsure of this after I ordered and watched YouTube videos on this product, but, once I received it and used it, I was very please and reassured by my choice. I got the lens specifically to take photos of the moon. It's not high end photography worthy, but for me and my small projects, I can not complain! I am using it on my Samsung 8+
I purchased to take photos of birds while birding. You are going to get the quality of a expensive camera lens. The lens take some practice to get the hang of, but can be very effective. Again, very pleased with the lens, especially for the price.
I like how it brings objects closer to me. It is nice it took a few minutes to focus you have to use zoom on your phone camera to bring the picture into full screen otherwise you will have a round picture. And you really need to have a steady hand or use the tripod otherwise your telephoto pics will be very shaky. It does allow you to take great photos.
This concept and product is AMAZING!!! The pictures are incredible and now I'm able to get my pictures when my daughter is dancing on the 50 yard line without having to tote a huge bag and camera (if the stadium allows the bag at all).
You have to have a very steady hand to use.
Granted your actual picture quality will vary depending on what phone you actually use (I have an iPhone XS which is quite powerful) and I wouldn't expect someone to film full length movies with this or something. But for YouTube, Vlogging, Home video, and university projects where normally you'd need a half-decent camera this is absolutely perfect and will save you hundreds of dollars!
We purchased this for our Iceland Trip and it came in absolutely perfect! I am not exactly the picture fanatic my beautiful fiancé is but she is in to photography and knows more about it.
Still learning but the smaller lenses seem to be easier to align than the 18x for the iPhone X. I may just need to work with the clip position a little more But it is neat how it zooms in on objects in the distance
So far, I've used this only with my cell phone. But I plan to try it out with my Kindle Fire. It looks like it will be very useful on those days when using my digital camera isn't convenient for close up, or telephoto shots.
Everything is perfect! I bought this zoom lens in the hopes that I could use my phone with night mode to get pictures of the moon and it totally worked! The case, lens clip and lenses are all well made and function well.
Tough to get it focused and usable
Easy to use, (I have poor eyesight and I can place them appropriately on my camera lens). I haven't tried vlogging with them yet, but see where these would be awesome in the field I am in!
I love the zoom on the telescope attachments, but make sure your subject is far enough away when you’re taking pictures. It is a bit on the heavy side, so make sure you have a good grip on your phone.
Purchased for use with cell phone as an added option when traveling. Practiced using the different lenses prior to the trip and was able to capture some great long-range photos across a lake of some eagles feeding on the sandy shore of the lake.
It was everything I thought it would be. The lenses in the package works perfectly as it should.
well packaged, came quickly, despite the insert indicating that the lense won't fit on the Iphone with a case it will work with a lifeproof case.
Gave as a gift to my son who loves to take pictures with his cellphone. He loved the quality of the product and pictures sharpness. Only downfall is positioning of lense clip that likes to slip off the phone camera lens. Otherwise he's happy with it and loves the small camera stand how sturdy it is.
Great product, when used correctly you can achieve great photos, had an incident with mine but received great customer service. Highly recommend purchasing any of their products.
l got this for my husband who loves taking pictures with his phone. He has no ability to figure out the simplist gadgets! I am not much help...but this came and he took it out of the box, clipped it on his camera, and started taking of everything! Now l have to have one for my phone!
With practice it can be put on ovine pretty fast. I use it over a case. The zoom is good. But you need a very steady hand or a tripod for clear pictures. I used it on a recent trip and got some good images with zoom, Tripod and remote clicker
Easy to attach to Android...it is simple to use and picture quality is as good as the users stability.