Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
Perfect for our toddlers. This is a must for road trips. We have a 2&4yr old and are always worried when their necks are bent or heads are bobbling when they are asleep. These head support bands keep their heads comfortably in position and are soft and easy to use. They also block the sun out of eyes. As some are concerned about using these on infants, not sure I would because if they slip over their noses, they wouldn’t be able to move them. For toddlers, these are great. Thank you!
Bought this for my son who loves to fall asleep when I drive and his head would bobble everywhere, it would give me anxiety. Now he can fall asleep and I can drive peacefully seeing(through his car seat mirror) and knowing that his head is safely placed. I like that it’s not bulky and that it leaves room for air to circulate cause my son sweats profusely when he sleeps. And I use the extra one for my sisters car.
These head straps are great! They function exactly as described. Previous to these straps every time our daughter fell asleep in the car if you even do much as touched the brakes her head would fall to her chest. Most of the time her head dropping would wake her up enough to have her stir around and get her head up and comfy again, only to hit another red light and her head drop again. The head straps are soft and are wide enough to cover her forehead. The only tricky part is if you put it on when you first get the kids buckled and they squirm around the strap will slip up and off. I have NOT had the problem of it slipping down over her face/neck. So if my husband is driving it’s easy I wait till she’s asleep then place it over her forehead. If she’s with just me, well obviously I wait till she’s asleep then pull over somewhere to put it on. Yeah that’s kind of inconvenient but her sleeping with her head to her chest just makes me cringe. I’m buying 3 more sets to give away for Christmas gifts!
I was reluctant to try these but i figured for the price, why not. I washed and dried them and they came out perfect. They are nice and soft and a cool fabric. I snuck it on my 15 month old after he fell asleep and he didnt even flinch. And hes a light sleeper. It takes some adjusting and you have to find the right tightness, but it definitely helped on our 15 hour car ride. VERY happy I had these!
I bought these recently for our 8hr trip coming up. I love that I got a 2 pack for such an affordable cost. I thought with the cost being so cheap, the product wouldn’t be that great but these are awesome! The fabric is slightly padded which is great. The strap is a little stretchy which is nice. AND it fastens with a nice buckle instead of Velcro that can come undone. So glad I got these!
Our son’s head was hanging and wobbling during our 4 hour trip and you could tell he was uncomfortable but too tired to “care”. On the way back we had the band and afte he fell asleep we put it on and it was a life changer. Totally recommend!
I am very impressed with this item. My older child is 6 and as you can see if fell down over her eyes when I came to a stop my mom happened to be in the back and was able to adjust the straps up and it seemed to hold but she may be getting too big to use them it fits perfectly over my 4 year old. And they put them on their heads themselves and fell asleep.
Baby falls asleep in the car? This will keep his head up! The cute design makes it seem more friendly since it is literally a head strap (haha). My baby would fall completely over (face into blankets) so I had to get a product like this to keep his head up and neck comfortable when he sleeps. Very happy with the purchase and that there is a backup. Also, it makes a great baby shower gift, because most new parents do not know to get this or that slumping over in the car happens from 2 months-2 years.
Who ever invented this is a genius!
Everything is cool, the strap is long can be sewn to any chair, thanks to the seller, I recommend.
They are super soft, cute design and provide the support my little needs when he falls asleep in his car seat.
These are perfect. I do not leave them on the seat when he isn't sleeping.
My daughter falls asleep in the car quite often. So once I saw this I thought maybe it would help her cause when she falls asleep her head is every which way but straight back. I'm always stretching myself to the back seat to put her head back so she won't have a sore neck. I got this and her head isn't all over anymore. My daughter is very picky about things on her head and she loves it. When she knows she's getting tired she will pull it down over her forehead so she can fall asleep. The front of it has a little cusion for the head. It stretches all the ways around the headrest of her car seat and it's kinda wide. Over all very good product. Thank you whoever came up with this idea. You saved my daughter from future sore necks..
This will keep your kids Head up straight when sleeping. 100% get this!
I think this product is made very well and is good quality. I bought this for our 25lb toddler who rides in a graco extend to fit, rear facing. I have a couple issues with it but I don't regret buying it. You have to wait for the baby to fall asleep before you can put it in place. We had it on the seat, up high, until it was time to move it down. You have to make sure to tighten it, otherwise, it won't work. You have to have someone with a free hand to move it. It worked for part of our trip from Ohio to Florida and back. For the price, it's worth the try.
We used these while on vacation - 22 hours of drive time. I would slip over her head when she fell asleep and when she would wake up and find it on she didn't complain because it was comfortable.
The elastic allows for head turning without making the feel restrained enough to wake them.
These soft flexible straps gently hold the head in place.
I ABSOLUTELY LOVE LOVE LOVE THIS PRODUCT!!!!!
We've tried it once so far with my 2-year old. It worked great. The only catch is you have to wait until the child falls asleep because he won't put up with it touching his forehead while awake. My husband was driving, so I could reach back and slip it down over his head. When I'm driving alone, I won't be able to use it unless I pull over. Once asleep, it stayed on the duration of the nap. I don't see it working well for an infant.
I love them! Holds my sons head up really well and doesnt slip. Hes 3 years old.
My son usually sleeps in the car when we are driving on highway. This has been life savior for us.
Bought this for my son who loves to fall asleep when I drive and his head would bobble everywhere, it would give me anxiety. Now he can fall asleep and I can drive peacefully
Baby falls asleep in the car? This will keep his head up!
They are nice and soft and a cool fabric.
We had it before and but lost it. Got this for the road trip and kept our toddler in place :) not so pricey, does not take much space and does the job well. If there was a way to secure in the back so that it does not get loosened would be nice
These head straps are great! They function exactly as described.
all in all for the price they are a good product.
We love the product would recommend it worked amazing for my 3 year old and my 1 year old they both need it when at nights I drive for hours and their heads fall
Need to put it on the car seat and when the child falls asleep just snap around their foreheads, otherwise it wakes them up. But definitely proves its purpose.
Enjoyed. The request came well wrapped, arrived well ahead of schedule. The strip have a regulation and also is elastic. Indicate and believe that will be helpful because tired travel holding the head small.
Very good quality!
the colors are too bright for me