Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
This is a great light to have around when camping. I do like to fact that it has rain-proof cover. Although we use it inside tents, it's always better to have extra protection in case of sudden weather change or any accidents. We have a bunkhouse MC camper with an add on room. Two of these will light the place up!
Works great! So I use it at base camp when I'm car camping, also good to take if you are fishing at night, I think some types of fish are attracted to the light. Use it in my bunk in the camper also. Haven't had it long enough to vouch for durability.
I like that I can keep one of these bulbs at home and not have to worry during power outages. With the current hurricane season in full swing, there is peace of mind in not having to think about cooking or restroom use for a few hours. I haven't had to use this yet but I tested it by interrupting the power supply from the breaker panel to ensure it works properly, and it does. One less think to think about during inclement weather.
We love these! We are hanging them in closets, laundry room and bath rooms to save electricity and last night I actually looped one to my long necklace and walked around in our 3000 sq ft home not having to turn on the electricity once. Checking now to see how it recharges! Very light weight. Fun concept. But you do not need to wait until the electricity goes out to use them!!!
I had seen similar bulbs advertised on some social media, not the same ones but similar. So I was looking for something less expensive than the exorbitant price I’ve seen on social media for these. I got a couple of them and they appear to work great! The power level is just as bright as normal bulbs. After having a recent power outage that lasted all day from a storm a few weeks back, I decided that it would be great to have some of these just in case. I would recommend them.
Easy to activate, just put the batteries in and press the switch. Works good for me, as I have moved in recently and still arranging power and lighting in garage and storage room... Kept in place in case of emergency and, hopefully, for camping once I'm done with settling in!
I didn't know these existed. I found out about them from a friend and immediately ordered them. A very good small lamp, sufficient lighting for a tent.
We used to set off these lights on our last camping trip. They are solidly built, work great, and last forever on a set of batteries.
These are so useful, both within the tent and outside it. I’ve used it for travel in a hundred different ways; as a nightlight, as a lantern, and for a small party light. The hooks is a great design.
Great little tent lights. Added nice mood lighting.
Lamp is super lightweight, the batteries last a long time and it kinda puts you in a relaxed mood
We love these (bought two) lamps when camping! They look great both in the tent as well as strung up in the top of the tent! Kiddos think they're pretty fun as well!
These are dope. Made my tent the place to be on the camping trip. They're pretty bright LED though which is great for reading and seeing in the woods.
Went camping with them over the weekend. Slept in a tent so these were the only source of light I had and they were perfect. I hung up 2 of them and had them on the lower brightness and that was enough to light up the tent.
They worked awesome for the inside and outside of the tent. I used them during my last music festival.
I have used these in tents and hanging under my rainfly over my hammock. I also used it recently just under the mosquito net in my hammock and love the light it produces on the low setting for just me in my hammock.
These portable camping lights are just what I was looking for! I bought these because we have rolling blackouts from now until who knows when and these are just very convenient. It was easy to put the batteries in and you can hang them up with the hook that is included or use them as a little flashlight in a drawer - which is what I’m doing from here on out. I am very pleased with this purchase
I love these lights!! I travel extensively and sleep in my van. These lights are PERFECT for reading at night, as night lights or as flashlights. I just spent 4 days on the road sleeping in my van at the grand Tetons, Yellowstone, Montana, Colorado, etc.... the batteries are still working and I'm still using these lights. They are PERFECT.
I got light for the camping trip over the week. The hook used to hang these lamp made it very easy to grab light from the top of the tent and take it with us to the light the way outside. One set of batteries lasted the whole week. This is an amazing product!
I bought these right before our week long camping trip. We hung them at the top of the tent and they were super bright. I only needed to use 1 to light the entire tent.
The bulbs themselves are AWESOME. They’re super light weight and they emit a ton of light.
So far I love these lights, very very bright!
These little lights are fantastic in our tent! Being able to hang them where we need light is so helpful. Having several settings for light strength makes them invaluable.
Bought these for my little nieces and nephews at a camp trip and it was surprisingly very bright light and it had different settings which was cool! It also helped us find a shoe we lost in the bushes at the campsite. It helped the children get through the night. One feature that is helpful is the hook so you could hang it anywhere. Battery life lasted all night long then needed to be replaced.
These little guys are perfect for our RV trips. They are versatile. We can hang them anywhere with the handy hook!
I hung these in our tent and shelter when at summer camp. All it took was a simple line across the shelter and tent to hold them and they didn't weigh it down. They are great tent lights and when easy to reach.
These guys are so useful! I am so glad I bought them for our recent camping trip. So much easier to use them a bulky lanter. They are bright.
We recently experienced a power outage during a storm, and I definitely am glad we picked up these camping lights.
Love these things. they are brighter than expected and have three different settings. perfect for hanging in an RV, tent, basement, cellar, you name it where ever you need a light.
These lights are fantastic! I wish I had bought a couple more sets, and I will buy more for our next camping trip. We had been using some battery operated lanterns but they were blinding. These lights emit a nice soft glow. We used them for 4 days and didn't have to change the batteries.
Super bright and perfect for Camping! I use these every time I go camping. I just hook them to my tent roof and turn it on. Super easy to do.
These were perfect for our camping trip. So convenient that they can hook on the inside of the tent, really helps to have a free hand. Highly recommend these lights.
Handy for power outages! I thought they'd be a bit brighter, but they do the trick just fine. I'd have liked an option to shade the sides and direct the light a bit more as the glare of LED's hurts my eyes, but for someone without an eye condition probably wouldn't be bothered by the glare. The hooks are nice to hang them. In a power outage I can hook one on the shower curtain or a hanger in the closet and see.