Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
My daughter received this as a gift and let me tell you, it is THE cutest singing stuffed animal i have ever seen! It’s such great quality, so so soft and well made and the voice is super cute. (Not creepy like some!!) The elephant’s ears move to the music and play peek-a-boo with baby. It’s held up great so far even with my 1.5-year-old pulling on the ears and pushing the buttons a hundred times a day! We show this off to everyone! I think it will become my go-to baby gift for friends now, and would definitely purchase another one if anything were to happen to ours. I am shocked at the price, something this great of quality and cuteness would generally be upwards of $35-40, so at this price is the perfect buy!!
One of the cutest toys I have bought. Purchased for granddaughter and she loves it! Her Mom always says, "hey, baby" to her so it amazed her. She loves the ears moving.This is second product review I have sent. Grandbaby plays with this all of the time and she loves it! It is also holding up nicely. She likes to put her face between the ears while it is playing.The most favorite toy I have bought in a very long time. It is so sweet.
We love Flappy! It was so fun watching my son discover Flappy — he’s really captivated by it. I also enjoy singing along. It’s nice because it doesn’t stay on too long. Also, it can be shutoff at any point, your not forced to have it play to the end once it starts.
I found this elephant on lightening deal and it had great reviews. I decided to get it for my newborn and she loves it. I use it for when I change her diaper. it sings a song and also plays hide and seek. It’s ears come down over its eyes and then back to normal. It is very cute and babies love it! It is a decent size as well.
Honestly, when I saw that my sister bought a singing and talking toy for my daughter I squirmed... who wants another obnoxious toy. This guy isn't at all! He is super cute, so soft, and she loves him. Even my husband isn't annoyed! Win-win for everyone! I'll definitely buy one for a baby gift in the future.
Very cute elephant for any baby or toddler who is an elephant fan. The only downside is that the volume is VERY loud and there is no way to turn it down. Otherwise, quality product for a great price.
My grandbaby loves this toy! She didn’t know what to think at first but now picks this first to play with when she comes over. She had the buttons figured out at 10 months old and carries it everywhere.
I bought this for an almost 3 year old for Christmas and now I want to write a feedback. This little elephant has quickly become a favorite buddy. His fur is amazingly soft, his ears are very flexible (they will not be easily broken if your child bends them) and his voice is so sweet. The sound quality for the voice is great, and the volume is not too loud like some toys. This is the perfect gift for any occasion!
This plush toy is adorable, super soft, just the right size for little hands, clear words, and music, the flapping ears playing peek a boo make you smile, would buy again!
Wonderful toy for babies/toddlers. My neice loved it from the very start. The sound/voice is loud and clear. Perfect gift for the holidays!
It was gifted to my almost 4-month-old son for Christmas this year. The voice of the elephant is very sweet and not annoying like some toys. It is a loud volume and piques the baby’s interest. The ears cover the eyes and pass for a second before opening up. I like that it has buttons on the feet for singing or playing. It is crazy soft. So soft I almost dropped it a couple of times lol.
The elephant is very cute and I like the colors better than the other brands. But you need to sit it on a pillow or blanket to be able to understand it. Loud and not great sound quality.
My wife fell in love with this and we bought it for our first Great-Grand Child. When she gets a little older, she will Love It...
I’ve been wanting this for my baby since before she was born. The minute I saw it I knew she would love it. She’s 4 months now, we just received it this morning and she’s been playing and screaming at it all morning so far she likes it.
My daughter received this as a gift, and it is so cute, plush, and soft. I had already purchased the book “If Animals Kissed Goodnight” separately, so now she has the set. I will definitely consider purchasing one of these as a gift in the future! As a side note, the gift fits perfectly with the elephant theme of the shower invitations, favors, and decorations.
This is the cutest toy I have ever seen! My 3-month-old grandson could not quit staring at it! I'm so glad I purchased this adorable elephant!
My baby love to play Peek-A-Boo! He loves the ears moving. The fur is very soft and cuddly. Very well made! It's one of the cutest toys I have bought. Makes me laugh every time too! There is just one song, the more songs the better.
My son has the gund version and our niece loved it so I thought I'd get her one in pink. It's not as good but still super cute and soft!
This is the most adorable elephant ever with the most adorable voice and ear action. Every child and parent loves it when we give it as a gift!
So adorable!! Waaayyy cuter than I thought it would be. Got it for the baby but all the kids were playing with it. Very cute, would make an excellent gift.
Purchased for my niece for her 1st birthday and she loves it! Hugged it immediately after opening and carries all around. Super soft and it’s peakaboo is super cute.
This might be the cutest toy I have ever seen!! Sooo cute! Sings and talks right out of the box!
Oh my gosh! This is too cute! I'm gifting it so I won't have to listen to it all the time. The voice is child like, not too loud. The big floppy ears are adorable.
It was a great gift for two young children, who loved them right out of the package.
What a sweet toy! My daughter became really interested in it at 6 months. It is durable and fun!
Cute toy and works well. But, for some reason, my baby was afraid of it...
Love love love this elephant! My baby loves it. It’s so soft and it a perfect gift.
So far so good. It’s soft and cute. I will probably buy it for future baby gifts.
So cute! Wonderful quality and tons of fun for the little one!
This thing is so adorable my daughter doesn't stop pushing the button! Will have to buy another soon as a gift!
Super fun, i bought it for my expected baby, every thing was as description, i am sure my baby will love it.
Very cute my niece adored the elephant. I only came across one problem. The screw was already stripped so I had major difficulty trying to open the battery door. I had to pry it open with some pliers. I ended up replacing the screw
My 14 month old loves playing peek a boo so when I saw this, I knew I had to buy it for Her. I can’t decide if she loves it more Or if I do. Haha!! It’s so adorable and really nice quality and a good size. She gives the elephant hugs all day long and giggles when the ears move. This was the perfect toy for her!
Love this but would be nice if there were a volume option. It's kind of loud.
I bought 3 of these they are absolutely adorable two are for my grandchildren I seriously couldn’t stop playing with them but had to make myself stop so I didn’t wear out the batteries before the kids got time for birthday. They are very soft.
My 9 month old loves, LOVES this peek a boo elephant! She smiles when it sings or plays peek a boo and she lies on the floor and cuddles it sometimes for a half an hour. She absolutely adores it! Well worth it!
My daughter loves this elephant!
Very cute! Worth it to buy. My baby loves it.
Cute and sweet, and my daughter absolutely LOVES it! Thank you for making me happy!
It was a gift for my three month old niece. She likes it. She couldn’t take her eyes off it. Her Mom loved it too.
My four-month-old loves this elephant I thought he would get bored but it still occupies him two months later. We love our flappy the elephant.
My niece who just turned 1 loved it! She loves to play peek a boo and this made her laugh
Soooo cute!! A little loud for me personally… But over all super cute
This was a good size and very cute and cuddly ears flap over eyes and play peek a boo also plays music very nice gift for babys was very pleased
The baby loves this and it seems petty durable. She pulls on those ears a lot and they still work lol.
This is the cutest thing I have seen in a long time. It plays peek-a-boo and sings songs. Gave as a shower gift. Too cute!
Gift for 1 yr old granddaughter. She absolutely loves playing with this elephant! very soft and easy to push buttons on the feet. Makes her giggle!