Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
We travel on the road a lot with my two dogs. In the past we have used a bottle with a tray but, it was very difficult to put the water back inside the bottle so, we always had to throw it. I saw this bottle and I immodestly fell in love with the functionality of it before I got it in my hands. To my surprise, the bottle was really good! It came with an extra washer and a pre-included carbon filter to filter the water out ( Love it). The on and off button is just a slide away to control the water out of the hole into the bowl and pretty self-explanatory. I was able to get the water back inside easily ( Save water) :). It also has a drawstring kind of a thing to carry the bottle with ease if you are walking. Overall love the product. Might have to buy one more for my other dog :)
This pet water bottle is perfect! I use it for camping and hiking with my dogs. It is made to be leak proof. There is a convenient button that locks the water and releases the water. The bowl and bottle are combined so you This pet water bottle is perfect! I use it for camping and hiking with my dogs. It is made to be leak proof. There is a convenient button that locks the water and releases the water. The bowl and bottle are combined so you only need to remember to grab one thing! I am very satisfied with this product!!
My schnauzers can drink out of it easily without getting their beards soaked! Use it in training class, on walks, carry in the car. Doesn't leak. I like that the cup is attached rather than removing & pouring into a cup. Especially like that you can redirect the water back into the bottle. The water control button works easily and does its job. I don't attach it to a belt loop although a thin one is provided to attach to the top.
I bought this to take on long walks with my dog every afternoon. Where I live it gets super hot during the day so it's essential that my dog stays hydrated while exercising. I used to have to bring a large water bottle and collapsable bowl on the walks which were super heavy and bulky. Now with this water bottle/bowl combo I just fill the water bottle and go! My dog LOVES drinking from the contraption. Loves it so much that when we get home from the walk, she will sit on the couch and I will sit next to her and just let her drink water out of this water bottle as she lays on the couch.I bought this to take on long walks with my dog every afternoon. Where I live it gets super hot during the day so it's essential that my dog stays hydrated while exercising. I used to have to bring a large water bottle and collapsable bowl on the walks which were super heavy and bulky. Now with this water bottle/bowl combo I just fill the water bottle and go! My dog LOVES drinking from the contraption. Loves it so much that when we get home from the walk, she will sit on the couch and I will sit next to her and just let her drink water out of this water bottle as she lays on the couch.
This is just perfect for those times when you are mobile with your pets. Both of our fur babies took right to it and the container provides plenty of water for both dogs. Easy to use, no wasted water, just simply press a button and water flows out easily. No more drinking from our water bottles, great for the environment too!
It’s a wonderful water bottle for your dog just tipping over and push a button and it fills with water and he drinks it and you throw the rest out .He gets quite a few drinks and it’s just really easy to carry round I highly recommend it~❤️
Very good bottle, arrived well packed. thank you very much.
We needed something easy to carry on our dog walks. The plastic is sturdy, seems like it is made of good quality. The push button feature to release the water into the drinking bowl is very clever. My dog used it no problem. Would buy again or suggest to friends if they needed something similar.
Really cool way to provide water for your pet on long trips. Works great.
This dog water bottle is very sturdy and good quality, I was impressed. Convenient for dog walks to the park or around the neighborhood.
Very well build & works great for summer car rides & walks to the beach. My chihuahua was scared of it at first, but she's scared of everything. Now she loves it!
Came pretty fast. The plastic is strong, looks decent. I'm happy, and so is my dog.
this bottle is great for small hikes and my dog loves using it. It does run out fairly quickly so its not for long hikes, thinking of getting another one for the longer hikes
This works great. My pup loves it. Although he already checked off the carrying cord. I find him using it even more then I imagined. This product was a great idea.
Easy to carry & give Dog a drink when away from house!
Easy to fill, easy to carry, doesn't leak, and my puppy was able to drink from it easily--it is especially useful on a long walk on a hot day. Excellent and useful product, good value.
My dogs are very satisfied.
Very cool bottle. Arrived quickly - in less than a month. Well packed, no damage. Convenient to use.
Very good quality! Just a wonderful thing, SUPER helpful especially in summer. Recommended for purchase!
This is great for taking your dog on a long walk or hike. This is really easy to use and my dog enjoys drinking out of it. This is leak proof and is easy to carry with the strap that it comes with. Any water that is not used can be easily flow back into the bottle. I definitely recommend this.
I like it. I don’t love it. I have a French bull dog and she struggles to put her face into the little bowl since it’s so small. It holds a very small amount. So if you have a thirsty dog. Maybe get something bigger than this. It’s easy to go anywhere I like it’s compact. Other dogs seem to be able to use it just fine however.
I have a big dog so I was a little worried this would be too small, but he loves it! I just wish there was a latch so I could clip it to his leash. I do have to bring an extra water bottle to refill it, but that’s just because I have a big dog who drinks a lot of water.
I really like this product but cannot give it a 5 star review as it is not as advertised. It does not hold 12 ounces only 10 ounces. I end up carrying another water bottle as my girl can empty this in one big gulp. I like the fact that if there is any water left it is not wasted. I have contacted the vendor to see if there is a bigger container available and to let them know that it is false advertising but they have not responded. I have not been able to find a bigger container on line yet. I will keep looking.
Very nicely made. No leaking. Perfect! 100% recommend!
good quality.. fast shipping and delivery .. recommend
This is so perfect for traveling, and the dogs love it for easy & quick easy access to water during a walk and while in the car seat. I subtracted one star because the handle broke after a couple of uses & I had to sew it back together.
I recommend 100% quality and super fast delivery thank you
Quite large in volume and feels from half a liter of water inside despite the light plastic. Plastic without smell. The muzzle of the 6-month-old French bulldog entered perfectly-he began to drink immediately. Recommended for Bulldogs
Very nice bottle, aesthetic, neatly made and practical. Recommend :-)
This is a great little dog water bottle that is very convenient! When we travel, I keep it in one of the cup holders because it fits nicely there. It took a few washings to reduce the plasticy smell but it was fine after that.
Very fast shipping, thank you. The bottle is great, free from defects!
Exactly like the pictures
Very tight stopper. In the rest it is quite satisfied.