Envíos
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio más allá de todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China serán enviados por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE. UU. Se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si se encuentra en uno de esos países, nos pondremos en contacto con usted.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, usted acepta que se le envíen uno o más paquetes y que reciba tarifas personalizadas cuando lleguen a su país.
¿Cuánto tiempo se tarda en enviar?
El tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
Ubicación |
*Tiempo estimado de envío |
Estados Unidos |
10-30 Días hábiles |
Canadá, Europa |
10-30 Días hábiles |
Australia, Nueva Zelanda |
10-30 Días hábiles |
América Central y del Sur |
15-30 Días hábiles |
Asia |
10-20 Días hábiles |
África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirá un correo electrónico una vez que se envíe su pedido que contiene su información de seguimiento. Si no ha recibido información de seguimiento dentro de los 5 días, contáctenos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si su pedido se realizó hace más de 5 días hábiles y aún no hay información sobre su número de seguimiento, contáctenos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si ha especificado el envío combinado.
Si tiene alguna otra pregunta, contáctenos y haremos todo lo posible para ayudarlo.
Devoluciones
Cancelación de pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si su pedido ha sido pagado y necesita hacer un cambio o cancelar un pedido, debe comunicarse con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Su satisfacción es nuestra prioridad número 1. Por lo tanto, puede solicitar un reembolso o reenvío de productos pedidos si:
- Si lo hiciste no recibir el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puede solicitar un reembolso o un reenvío.
- Si recibió el artículo incorrecto, puede solicitar un reembolso o un reenvío.
- Si no desea el producto que recibió, puede solicitar un reembolso, pero debe devolver el artículo a su cargo y el artículo no debe utilizarse.
Hacemos no emitir el reembolso si:
- Su pedido no llegó debido a factores bajo su control (es decir, proporcionar la dirección de envío incorrecta)
- Su pedido no llegó debido a circunstancias excepcionales fuera del control de GRACCETO Online Store (es decir, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://gracceto.com
*Puede enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puede hacerlo enviando un mensaje al Contáctanos página
Si se le aprueba un reembolso, su reembolso se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón desea cambiar su producto, tal vez por un tamaño diferente en la ropa. Debe comunicarse con nosotros primero y lo guiaremos a través de los pasos.
No nos envíe su compra a menos que lo autoricemos a hacerlo.
Pagos
Los métodos de pago incluyen PayPal y tarjetas de crédito.
PayPal es una forma más segura y fácil de enviar y recibir dinero en línea. Cuando seleccione PayPal como método de pago, se le vinculará al sitio de PayPal donde puede realizar el pago.
PayPal se puede utilizar para comprar artículos con tarjeta de crédito (Visa, MasterCard, Discover y American Express), tarjeta de débito o cheque electrónico (es decir, utilizando su cuenta bancaria habitual).
1) Después de ver sus artículos en la página de su carrito de compras, puede hacer clic y pagar con PayPal. Luego saldrá de nuestro sitio e ingresará al sitio web de PayPal.
2) Puede iniciar sesión en su cuenta de PayPal o puede crear una nueva si no tiene una.
3) Puede usar PayPal como desee de acuerdo con las instrucciones en pantalla.
Por lo general, el cheque electrónico de PayPal tardará de 3 a 5 días hábiles en ser confirmado por PayPal.
Las razones por las que le sugerimos que utilice PayPal:
El pago es rastreable. Al usar su cuenta de PayPal, puede rastrear el estado de su pago.
Cuando realiza el pago de su pedido, no necesita usar su tarjeta de crédito en línea (puede transferir directamente desde su cuenta bancaria).
Cuando utiliza su tarjeta de crédito a través de PayPal, nadie verá su número de tarjeta de crédito, lo que minimizará el riesgo de uso no autorizado.
Really nice item. Very spacious when opened and can hold a lot of things easily. Only thing is the drawstring is exceptionally long! I cut mine down with a pair of scissors and tied a few knots in either side. Also, the bag is quite big so may be an issue if you plan on carrying it around, unless you have a larger handbag. Nice design and overall pleased with the purchase.
Perfect for transporting all your makeup and toiletries. Fits everything in and easily closes. Small pocket for keeping your small things safely tucked away and easy to find (eg jewels / contact lenses). Waterproof and wipe-clean so keeps all your stuff safe and dry. I use it on a daily basis to keep my dressing table organised. Bought one for an admiring friend. Something every girl would benefit from (especially usually messy ones!)
I love this make up bag!!!! Hubby bought it for me as he was sick to death of my make up being spread out all over the bathroom shelf lol. It's great because I can just lay everything out, wrap it and then tighten with the drawstrings - perfect!! I'll definitely be taking it on holiday with me!! I reckon it'd be great for a night out too as it looks like a clutch bag. Really happy, thank you!!
Perfect cosmetic bag. When traveling, usually the last thing you pack is your make up bag. My previous bags were boxy and took up way too much space in my carry on suit case. Everything had to be rearranged. This handy bag holds everything and can be squished into most any space. When using, it opens up nicely, thus avoiding digging through bag. Highly recommend!
I love this little bag. If you are like me and tend to overpack or like to be super organized when you travel, you will like this bag. I saw a youtube video on how to pack using packing cubes and the woman in the video had one of these bags. I don't bring a lot of makeup with me - just the basics, but this bag will fit your makeup, skin care items, even hair care items nicely. You cannot bring full size products with you obviously, but you don't need them if traveling for two weeks.
LOVE this bag! I used to keep all my make up and brushes in a cosmetic bag, and then dump them all out on the table when I sat down to do my make up. But I’ve always been concerned about how clean the table surface was. I was afraid that I was getting bacteria on my brushes from the table. I even bought plastic mats to use, but they required being sanitized after every use. With this bag I just open it up and all of my make up is right there – no dumping it out onto unclean surfaces.
Why have I not bought this years ago, it looks smart and saves me having to tidy my make up all the time. When it is opened you can easily see everything and don't have to go rummaging. It opens up flat, last photo is not fully open.
Really cute but very useful make-up bag. Easy to see all your make-up and useful compartments for pencils etc that you don’t want loose, you can have it as open as you want just use the drawstring and then tighten it all up and close the flap over and voila all done !
At first I thought it was too small but it fits all my stuff. And I didn’t have to dig through to find what I needed- it was all already spread out when you open the pouch. Love it!
Purchased as a gift. However it seems to be a great size for travel or daily in a larger handbag
I have a work locker I wanted to organize and needed something for all my important necessities. This was perfect!! It fit in my locker perfectly and held so much including my mints, toothpicks, chapstick, and lotion. Definitely a great purchase!
Great little toiletry bag for travel. Enough space for all my products. Nice quality - looks more expensive than it is.
It’s a great cosmetics case. Big enough to hold bulkier items but still small enough not to take up too much room in a suitcase. It’s also seems very durable.
Great size bag for traveling or in a larger purse. It has inside pockets to help keep small things organized and holds a sufficient amount of product. In mine I have: foundation, concealer, mascara, blush, eyeshadow, 2 lipsticks, lipgloss, eyeliner, lash curler, two brushes and a makeup blender
Nice design, perfect size, good quality. Very happy with the purchase.
I do like it but I think it’s a bit too big. I am using it as my everyday day make up bag, it’s a big too big for packing unless if you okay leaving it in your luggage instead of carryons.
I absolutely LOVE this makeup bag! I have several other makeup bags but this one is just so great! I love being able to see everything at once and not having to dig through things to find what I want at the bottom of the bag! I have purchased 2 as gifts!
This bag is just what I needed. I'm putting together an "emergency kit" for formal events at work. It's just the right size to hold all the things one could possibly need
I love the bag! It’s not too small and not too big. It’s super easy to clean! I’m so glad I bought this
Bought this to replace my old bag from a different brand that didn't zip anymore. This bag is exactly what you get when you order it. Nice size, color and material. And no zipper problems ever)) Will definitely buy again
Quality make up organizer that will clean up easily if a spill should happen.
I travel a lot, and like a lot of women I tend to have my make up in different bags that I try to organize, but it never seems to stay organized! And there are make-up, usually powder, spills everywhere, and it's kind of a disaster...so I was really excited about this product because I wanted a place that I could just put everything, lay it flat, use it as a catch-all, and then just swoop it up when I'm ready to leave. This does the job. Easy to clean, too. It's true that even after you gather it up and cinch it there's a gap/opening, but you could put it into another bigger bag, use a smaller case for smaller items and brushes and/or put a piece of tape on powder canisters to prevent spills. In the future it would be nice if they could create a bit more zippered compartments, that way smaller items and messy stuff could be isolated before closing with drawstring. Still, overall a great product!
Fabulous item ! Do not know how I have survived before it !!! Great seeing all my makeup so much more clearly! Have just bought another for a friends birthday .
I love this particular makeup organizer bag so much that, overtime, I have purchased three same ones for my sisters...The cosmetic bag opens up wide enough to see everything, and it easily organizes all my essentials. I'm thinking it would also make a great first aid kit as well.
I love this bag and have gotten tons of compliments on it! It is durable and is perfect for organizing the makeup I keep in my bag (as I do prefer larger handbags). The material is good quality and I really like the look of the fabric.
Love the concept of this cosmetic bag. It eliminates the frustration of having to dig through my cosmetic bag to find an item. The only issue I have with this bag is the drawstring. After the bag is cinched up, the drawstring is very long and leaves a gaping hole at the top. I'm not sure if this is the correct method, but what I have found to work the best is to pull the drawstring through the loop and then make a bow with the excess drawstring. This seems to work the best to secure the items in the bag. Overall, very happy with the purchase:)
I don't consider myself a huge makeup guru but i do have my base of products. my original one that i had was larger and fit my make up perfectly. this one is a little bit smaller, so if you don't travel with much then i recommend this product. makes it so easy to just grab it all and go - and no more digging through narrow bags.
This make up organizer fits nicely in a travel bag and I was so impressed with all that it holds. My favorite part is that there is no annoying zippers which tends to be broken really fast for me. This is by far the best makeup bag I’ve seen, and may be buying more in the future for gifts.
This worked very well for me on my recent trip overseas. It's so much less bulky than a cosmetic bag! I liked that, because it is not a cosmetic bag, I was forced to only pack what I really needed instead of all the "just in case" stuff. It's nice that it's all in one place and easily packed if you are on the go...which I was! I will say, it doesn't came as neatly as in the picture.... but really, who cares? It's a nice little package that easily fits into your suitcase. I am very happy with this purchase.
I bought this to keep a little first aid kit and other sundries in my desk at work. It's perfect. Keeps things organized and tidy.
I love this! I travel a lot for work, so I use it in my travel bag so when I switch bags I can just take my basics out very easily. Inside pockets are super helpful for small toiletteries.
What a super make-up/toiletries bag. Holds so much and all visible when the bag is opened to almost its fullest extend with just enough of the sides up so that everything is contained yet visible.
It’s a great little travel bag. Color is great, it is compact but holds more than you’d think.
Perfect size if you love to travel, or even if you wear light makeup. Exactly what I wanted and is very durable.
Just what I needed to keep makeup type items together to move from purse to purse
Perfect for on the go and bigger than expected but still fits everywhere!
Wife loves it. Bigger than her last bag, keeps it all together.
This bag is super cute and shipped really fast! Fits all of my makeup.
I love this makeup pouch. I needed something to hold all the “loose” stuff in my purse like chapstick, keys, etc. and this bag is perfect.
THIS HAS CHANGED MY LIFE! Oh my god not having to lug everything around is such a time saver. I just close it, throw it in my tote, and Im done! I just need a bigger one!
I love how this looks, and it fits all my makeup great!
I personally used this for an emergency kit and I don’t regret it !
A very nice makeup bag. Use it everyday and travel. My roommate purchased the same)
This is a cute travel bag. I bought it as a gift. It seems to be made well.